Harvard Medical Faculty Physicians at Beth Israel Deaconess Medical Center (HMFP) has partnered with Patientco to provide simpler billing statements with easy-to-follow summaries and enhanced online bill payment technology. Patientco makes tracking, managing and paying healthcare expenses simple through the PatientWallet®.


How do I create a PatientWallet® account?

  1. Navigate to
  2. Click the Log In button in the top right, then click the Create Account tab*.
  3. Fill out the required Contact Information and create a strong password (at least 8 characters, at least 1 number, and at least 1 capital letter).
  4. Check the “I agree to the Terms of User” box and click the Create Account button.
*If you have your HMFP bill with you, you may enter the Secure Health Code and the Balance Due in the panel on the left and click Find Bill. Once you click Make Payment on the following screen, a new window will open prompting you to create a new account.

I forgot my PatientWallet® password.

  1. Navigate to and click the Log In button in the top right of the page.
  2. Click the Forgot Your Password? button and enter the email address associated with your PatientWallet® account and click Next.
  3. From there, follow the prompts to reset your password.

Is the PatientWallet® secure?

Yes, your health and payment information is protected and securely stored in accordance with federal regulations.

How do I delete my credit card from my PatientWallet®?

  1. Log into your PatientWallet® at
  2. Navigate to the Settings section.
  3. Select Saved Payment Methods on the left side of the screen and delete any payment methods you would like.

Please note: Payment methods saved to payment plans or scheduled payments cannot be removed until the payments are complete.

I'm receiving eBills but I want paper bills.

If you do not take action on your eBill, a paper version of your bill will be sent to you. To opt out of eBills:

  1. Log into your PatientWallet® at
  2. Navigate to the Settings section.
  3. You may opt out of eBills by unchecking the Email Me and/or Text Me boxes.
  4. Click the Save Changes button.

Why doesn't my bill match my PatientWallet®?

While HMFP works to ensure you always have the most accurate and up-to-date balance information in your PatientWallet®, additional insurance payments or other adjustments that take place after we send your bill could cause a difference in the balance displayed. If you have questions, please contact customer service.

How do I change the email address in my PatientWallet®?

  1. Log into your PatientWallet® at
  2. Click Settings at the top of the page, which takes you to the Contact Information page.
  3. You may view and update your email address in the User Details section.
  4. Once complete, click Save Changes.
  5. For security purposes, you will be asked to confirm your password and you will receive an email confirmation once the change has saved.

How do I deactivate my PatientWallet® account?

  1. Log into your PatientWallet® at
  2. Click Settings.
  3. Select Account Management from the left side of the screen.
  4. Click the Deactivate Account button and follow the prompts.