Billing Questions

  • Who is Harvard Medical Faculty Physicians [HMFP]?

    Harvard Medical Faculty Physicians at Beth Israel Deaconess Medical Center (HMFP), and its community affiliate, Associated Physicians of HMFP (APHMFP), are the primary care and specialty physicians, plus the healthcare practitioners who provide services across the Beth Israel Lahey Health (BILH) system and other hospitals in eastern Massachusetts.

    • BIDMC - Boston
    • BIDMC - Needham Hospital
    • BIDMC - Milton Hospital
    • BIDMC - Plymouth Hospital

    HMFP is only associated with the professional component of services rendered within our departments

    HMFP and APHMFP Departments include:

      • Anesthesia
      • Dermatology
      • Emergency Medicine
      • Medicine
      • Neonatology
      • Neurology
      • OBGYN
      • Orthopedics
      • Pathology
      • Psychiatry
      • Radiation Oncology
      • Radiology
      • Surgery
      • Urgent Care [Dedham]
  • Why did I receive an HMFP bill?

    • You have no insurance or the appropriate insurance was not billed.
    • You have a co-payment, co-insurance, deductible not paid at the time of your visit.
    • The service you received is not covered by your insurance.
    • You did not request a referral or authorization from your insurance carrier for services rendered.
    • You signed a consent form to receive care outside of your insurance network.
  • Why am I receiving more than one bill for the same visit?

    Some health plans consider some of our health centers and practices to be hospital outpatient locations and not doctor's offices. This may result in you receiving separate bills for services rendered from the hospital facility and the provider who rendered care.

    • The Hospital portion could cover items such as technology, medical equipment, medical supplies, pharmacy, lab tests, and hospital rooms.
    • The Professional [Physician] portion of the bill is for the time the clinician or caregiver spends during the visit treating you, reading test results and coordinating your care.
    • Treatment and/or services rendered was performed by one or more clinicians with a different provider specialty.
  • When will I receive my bill?

    • Typically bills are not sent out until all insurance claims are processed.
    • Self-Pay or Uninsured patients will receive bills directly as soon as possible after the appointment was rendered.
  • Why didn’t my insurance pay my service?

    • HMFP's billing department(s) processes your claim based on the information provided from your insurance carrier.
    • Your insurance carrier will forward the same explanation of benefits (EOB) provided to the billing service for your review. The EOB explains the denial reasons for services rendered.
    • If you feel your service was denied incorrectly, please contact your insurance carrier directly.
  • Why am I being charged a copay for my annual visit?

    • When you schedule your annual Preventive Health Exam, typically there is no copayment.
    • In addition to your annual preventive visit, the provider may need to discuss and treat new, medical issues which may result in additional services being billed to your insurance.
    • Most insurances pay for these additional evaluations, tests and treatments but may require you to pay a co-payment, co-insurance or deductible.
  • Who do I contact if I have a question on my bill?

    HMFP uses various billing services for our departments.

    Contact the customer service number associated with the department on your bill.

    HMFP departments include:


    Customer Service #

    Voicemail #






    781-528-2700 or 866-524-6781

    Emergency Medicine

    855-691-9890 id 145




    781-528-2700 or 866-524-6781









    781-528-2700 or 866-524-6781



    781-528-2700 or 866-524-6781







    Radiation Oncology







    800-762-8-9800 ext 203


    Urgent Care Dedham

    855-691-9890 id 145


  • How can I pay my bill?

    • HMFP offers muliple payment options:
      • ONLINE hmfp.patientwallet.com (This link to pay your bill will be live on April 1, 2022).
      • Phone: Please see all department numbers [HERE].
      • Mail:
  • Financial Assistance

  • What is No Surprise/ Balance Bill protection?

    When you get emergency care or are treated by an out-of-network provider at an in-network hospital you are protected from balance billing (also called surprise billing). In these cases, you shouldn't be charged more than your plan's copayments, coinsurance and/or deductible. You have rights and protections against surprise medical bills.