FAQs

Harvard Medical Faculty Physicians at Beth Israel Deaconess Medical Center (HMFP), and its community affiliate, Associated Physicians of HMFP (APHMFP), are the primary care and specialty physicians, plus the healthcare practitioners who provide services across the Beth Israel Lahey Health (BILH) system and other hospitals in eastern Massachusetts.

HMFP is only associated with the professional component of services rendered within our departments

HMFP and APHMFP Departments include:

• Anesthesia
• Dermatology
• Emergency Medicine
• Medicine
• Neonatology
• Neurology
• OBGYN
• Orthopedics
• Pathology
• Psychiatry
• Radiation Oncology
• Radiology
• Surgery
• Urgent Care [Dedham]

• You have no insurance or the appropriate insurance was not billed.
• You have a co-payment, co-insurance, deductible not paid at the time of your visit.
• The service you received is not covered by your insurance.
• You did not request a referral or authorization from your insurance carrier for services rendered.
• You signed a consent form to receive care outside of your insurance network.

Some health plans consider some of our health centers and practices to be hospital outpatient locations and not doctor's offices. This may result in you receiving separate bills for services rendered from the hospital facility and the provider who rendered care.

• The Hospital portion could cover items such as technology, medical equipment, medical supplies, pharmacy, lab tests, and hospital rooms.
• The Professional [Physician] portion of the bill is for the time the clinician or caregiver spends during the visit treating you, reading test results and coordinating your care.
• Treatment and/or services rendered was performed by one or more clinicians with a different provider specialty.

• Typically bills are not sent out until all insurance claims are processed.
• Self-Pay or Uninsured patients will receive bills directly as soon as possible after the appointment was rendered.

• HMFP's billing department(s) processes your claim based on the information provided from your insurance carrier.
• Your insurance carrier will forward the same explanation of benefits (EOB) provided to the billing service for your review. The EOB explains the denial reasons for services rendered.
• If you feel your service was denied incorrectly, please contact your insurance carrier directly.

• When you schedule your annual Preventive Health Exam, typically there is no copayment.
• In addition to your annual preventive visit, the provider may need to discuss and treat new, medical issues which may result in additional services being billed to your insurance.
• Most insurances pay for these additional evaluations, tests and treatments but may require you to pay a co-payment, co-insurance or deductible.

HMFP uses various billing services for our departments.

Contact the customer service number associated with the department on your bill.

HMFP departments include:

• HMFP offers muliple payment options:
  • ONLINE hmfp.patientwallet.com (This link to pay your bill will be live on April 1, 2022).
  • Phone: Please see all department numbers [HERE].
  • Mail:

• Visit HERE
• Phone 617-667-5661

• Balance/Surprise Billing Protection Notice
• Right to Receive a Good Faith Estimate of Expected Charges Notice