Important Billing Update

For services beginning October 1, you will receive one consolidated statement for all services, and a new way to pay your bill through MyBILH Chart.

To get started, visit mychart.bilh.org to set up your myBILH Chart account. You can then view your statement, make a one-time payment, sign up for a payment plan, change insurance information, view price estimates, or send a message to customer service. Payments may be made online 24/7.

Please note, our mailing address has changed. If you have a bank bill pay service, please update our address to the new one listed on your statement.

For services received before October 1, you will continue to receive statements from our old statement partner, PatientCo, through PatientWallet®.

For questions about your bill, please call the phone number listed on your statement. For all other questions, email HMFP Customer Service or call 781-528-2880.

See below for more information.

MyBILH Chart FAQs

How do I get started?

Visit mychart.bilh.org to view your statement, make a one-time payment, or to set up your MyBILH Chart account.

How do I create a MyBILH Chart account?

If you do not have a MyBILH Chart account, please sign up today. Create your account at mychart.bilh.org.  You will see how much you owe, pay your bill, make payments, and sign up for a payment plan. You can also change your insurance information, view price estimates for services, and send a message to customer service.

What new billing and payment features are available?

Streamlined statements: Instead of receiving individual specialty doctor statements, you will now receive one statement listing all services from your doctors with MyBILH Chart.

Paperless billing: Go paperless by opting to receive statements through e-mail or text.

Convenient payment options:

To make payments online, visit mychart.bilh.org or scan the QR code printed on the front page of your statement.

To pay by mail, send checks with the payment stub on your statement to:

PO BOX 411990

BOSTON, MA 02241-1990

 

PatientWallet® FAQs

How do I create a PatientWallet® account?

  1. Navigate to hmfp.patientwallet.com.
  2. Click the Log In button in the top right, then click the Create Account tab*.
  3. Fill out the required Contact Information and create a strong password (at least 8 characters, at least 1 number, and at least 1 capital letter).
  4. Check the “I agree to the Terms of User” box and click the Create Account button.
*If you have your HMFP bill with you, you may enter the Secure Health Code and the Balance Due in the panel on the left and click Find Bill. Once you click Make Payment on the following screen, a new window will open prompting you to create a new account.

I forgot my PatientWallet® password.

  1. Navigate to hmfp.patientwallet.com and click the Log In button in the top right of the page.
  2. Click the Forgot Your Password? button and enter the email address associated with your PatientWallet® account and click Next.
  3. From there, follow the prompts to reset your password.

Is the PatientWallet® secure?

Yes, your health and payment information is protected and securely stored in accordance with federal regulations.

How do I delete my credit card from my PatientWallet®?

  1. Log into your PatientWallet® at hmfp.patientwallet.com.
  2. Navigate to the Settings section.
  3. Select Saved Payment Methods on the left side of the screen and delete any payment methods you would like.

Please note: Payment methods saved to payment plans or scheduled payments cannot be removed until the payments are complete.

I'm receiving eBills but I want paper bills.

If you do not take action on your eBill, a paper version of your bill will be sent to you. To opt out of eBills:

  1. Log into your PatientWallet® at hmfp.patientwallet.com.
  2. Navigate to the Settings section.
  3. You may opt out of eBills by unchecking the Email Me and/or Text Me boxes.
  4. Click the Save Changes button.

Why doesn't my bill match my PatientWallet®?

While HMFP works to ensure you always have the most accurate and up-to-date balance information in your PatientWallet®, additional insurance payments or other adjustments that take place after we send your bill could cause a difference in the balance displayed. If you have questions, please contact customer service.

How do I change the email address in my PatientWallet®?

  1. Log into your PatientWallet® at hmfp.patientwallet.com.
  2. Click Settings at the top of the page, which takes you to the Contact Information page.
  3. You may view and update your email address in the User Details section.
  4. Once complete, click Save Changes.
  5. For security purposes, you will be asked to confirm your password and you will receive an email confirmation once the change has saved.

How do I deactivate my PatientWallet® account?

  1. Log into your PatientWallet® at hmfp.patientwallet.com.
  2. Click Settings.
  3. Select Account Management from the left side of the screen.
  4. Click the Deactivate Account button and follow the prompts.