Important Billing Contact Update

For questions about your bill for services beginning October 1, 2025, call the phone number listed on your new, HMFP MyChart statement. For all other questions, call 781-528-2880, or email HMFP Customer Service.

For all older service dates prior to October 1, 2025, call the number listed on your Patient Co statement, or listed below by department.

Billing Contacts by Department

Anesthesia, Critical Care and Pain Medicine

Billing Service: Anesthesia Financial Solutions – (AFS)
Customer Service Number: 781-453-7300

Dermatology

Billing Service: Physicians Professional Services – (PPS)
Customer Service Contact Numbers:
Voice Mailbox: 781-528-2700 or 866-524-6781 (a representative will follow-up within 2 business days)
Live Representative: 617-535-3303

Emergency Medicine

Billing Service: LogixHealth
Customer Service Number: 855-691-9890 id 145

Medicine

Billing Service: Physicians Professional Services – (PPS)
Customer Service Contact Numbers:
Voice Mailbox: 781-528-2700 or 866-524-6781 (a representative will follow-up within 2 business days)
Live Representative: 617-535-3303

Neonatology

Billing Service: Physicians Professional Services – (PPS)
Customer Service Contact Numbers:
Voice Mailbox: 781-528-2700 or 844-992-2263 (a representative will follow-up within 2 business days)
Live Representative: 617-535-3303

Neurology

Billing Service: Physicians Professional Services – (PPS)
Customer Service Contact Numbers:
Voice Mailbox: 781-528-2700 or 844-992-2263 (a representative will follow-up within 2 business days)
Live Representative: 617-535-3303

OBGYN

Billing Service: Physicians Professional Services – (PPS)
Customer Service Contact Numbers:
Voice Mailbox: 781-528-2700 or 866-524-6781 (a representative will follow-up within 2 business days)
Live Representative: 617-535-3303

Orthopaedics

Billing Service: Physicians Professional Services – (PPS)
Customer Service Contact Numbers:
Voice Mailbox: 781-528-2700 or 866-524-6781 (a representative will follow-up within 2 business days)
Live Representative: 617-535-3303

Pathology

Billing Service: Change Healthcare
Customer Service Number: 866-772-8117

Please note, Change Healthcare is experiencing some technical difficulties, and may be unable to answer phone calls. Please try again at a later time if you are unable to get through.

Psychiatry

Billing Service: Physicians Professional Services – (PPS)
Customer Service Contact Numbers:
Voice Mailbox: 781-528-2700 or 866-524-6781 (a representative will follow-up within 2 business days)
Live Representative: 617-535-3303

Radiation Oncology

Billing Service: Change Healthcare
Customer Service Number: 866-772-8117

Please note, Change Healthcare is experiencing some technical difficulties, and may be unable to answer phone calls. Please try again at a later time if you are unable to get through

Radiology

Billing Service: Change Healthcare
Customer Service Number: 866-772-8117

Please note, Change Healthcare is experiencing some technical difficulties, and may be unable to answer phone calls. Please try again at a later time if you are unable to get through.

Surgery

Billing Service: Physicians Professional Services – (PPS)
Customer Service Contact Numbers:
Voice Mailbox: 781-528-2700 or 866-524-6781 (a representative will follow-up within 2 business days)
Live Representative: 617-535-3303